Privacy
What we collect, why we collect it, and how long we keep it.
What we collect
Account and verification details: institution or entity, contact name, role, work email, shipping address and the stated research application. Order records: items, lots despatched, dates and amounts. Basic technical data needed to operate the site.
We collect the research application because it forms part of the release decision. It is a compliance record, not a marketing field.
Why we keep it
To review accounts, to release and despatch orders, to trace a lot back to a customer if an analytical question arises later, and to meet record keeping obligations. Lot traceability records are retained for the period required to support a recall.
We do not sell personal data and we do not share it with advertisers or data brokers.
Who we share it with
Carriers, for delivery. Payment processors, for payment. Our professional advisers, where required. Regulators and law enforcement, where we are legally obliged to respond.
Your rights
You may request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. We cannot delete records we are required to retain for lot traceability or accounting, and deleting an account record ends the ability to order.
Requests go to privacy@harlowsciences.com.
Harlow Sciences is a brand of Health Hours Co. We are a research reagent supplier. We are not a pharmacy, not a compounding facility as defined under section 503A of the Federal Food, Drug, and Cosmetic Act, and not an outsourcing facility as defined under section 503B.